TERMS AND CONDITIONS
Lucia’s Baked Delights is located in Oakley, CA.USA. We do not have a storefront open to the public. We operate solely as a home-based bakery. Our baked goods are made in a Home Kitchen.
Lucia's Baked Delights is fully licensed, certified, food safety approved and Insured. We follow all guidelines required by law and all permits, licenses and certificates are issued by the City of Oakley and Contra Costa County. We are Insured through Food Liability Insurance Program(FLIP).
Our baked goods are made to order and must be picked up on the agreed date. Orders are picked up at Lucia's Baked Delights location. Most orders will be given a two (2) to three (3) hour timeframe to be picked up.
We normally begin preparations one to two days in advance for personal and small orders. Medium and large orders are started five days or more in advance. We calculate the time it takes to purchase items, bake and labor. Most baked goods can take approximately a minimum of two (2) to eight (8) hours to prepare and bake. For this reason, we ask that you provide us with ample time when considering an order. All our baked goods are made from scratch. NO baked goods are made ahead of time.
SUBMIT AN ORDER
We offer several options such as placing an order over the phone, in person, online and by email. Any questions prior to placing an order can be asked using the Chat inbox, calling us directly or by email at
AFTER HOURS /WEEKENDS
Orders submitted after hours and during weekends will need to be sent via email. An order will stand as pending until the next business day or until we have confirmed and process payment. We will still make it a priority to contact the customer within 24 business hours from the time the order is received.
LAST MINUTE ORDERS
Last minute orders are orders that are submitted for next day pick up. These orders are final and cannot be changed. No Refunds and No Credits will be honored.
We do not ship or mail orders.
ALLERGIES & SPECIAL DIETARY REQUIREMENTS
Please discuss with us if you or any of your guests have food allergies or special dietary requirements. All Allergens are listed on our labels. We will make it a priority to make sure all food allergies are made a high factor throughout the baking process and table preparations.
* Remember we DO NOT specialize in gluten free, sugar free, keto, or vegan diets.
EDIBLE PAPER AND INK PICTURES
We operate using our personally own machine. We use icing sheets and wafer paper(aka rice paper)We use ink FDA certified GRAS (Generally Recognized as Safe (GRAS)). This meaning as having been adequately shown to be safe under the conditions of its intended use, or unless the use of the substance is otherwise excepted from the definition of a food additive.
PICK UP ORDERS
We strongly advise you choose a time to pick up your order closest to the start time of your gathering. We advise to place baked goods on a flat surface in the vehicle to keep baked goods from being damaged. We suggest bringing additional help to carry the baked goods and help supervise during the travel or when you have reached your destination.
Lucia's Baked Delights can deliver large orders if needed. Local Deliveries in Oakley, as a courtesy are FREE. All other deliveries require a fee. This fee is for the delivery only and should be paid prior to the drop off. Deliveries range from $25.00 and up.
Delivery charges are calculated on Fuel and toll basis. Alternatively, Baked Goods can be collected from our premises. If you choose delivery, it is our intention that your baked goods will be delivered in perfect condition prior to the start of your event. However, we ask for patience with factors that may be beyond our control (e.g. traffic conditions, weather conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the baked goods be delivered one (1) day in advance. It is your responsibility to inform us of your correct location for the delivery. In the event of a late delivery, the maximum compensation will be a refund of the delivery price.
LUCIA'S BAKED DELIGHTS will not be held liable for any damages that are rendered to the baked goods after we have left the premises. Keep in mind, we require somebody responsible to check the baked goods before we leave.
LATE DELIVERY REQUEST
Late requests for delivery made after securing the booking, will be accommodated where possible but we cannot guarantee, as earlier delivery commitments must take priority.
BAKE GOODS STORAGE
LUCIA’S BAKED DELIGHTS do not advise Baked Goods to be refrigerated before the start of your party or event. All Baked goods need to be placed in a cool area away from sunlight and heat to avoid melting and moisture buildup which can result in a risk of losing it texture, structure and/or become non-edible. Refrigeration is not advisable but, in the event that the edibles do need to be refrigerated please use your best judgment and allow baked goods to sit at room temperature for at least 30 minutes prior to serving
All prices through are bakery are non-negotiable. All prices for the Tables Packages are priced according to your exact design and the size of your package.
We are not allowed to charge taxes on baked goods, All Packages have set fees. We pay all sales taxes on edible items. Taxes for non-edibles and rentals are considered in the package fee.
A deposit is required as noted below. If a date changes the client is responsible to contact us. We will honor a transfer of the deposit for the new date.
NO DEPOSIT FOR SMALL ORDER- NO REFUNDS HONORED.
Mandatory 25% NON-Refundable Deposit is required for MEDIUM SIZE ORDERS
Mandatory 35% NON-Refundable Deposit is required for LARGE ORDERS.
Mandatory 50% NON- Refundable Deposit is required for TABLE PACKAGES
Mandatory $50.00 NON- Refundable Deposit is required for CAKE ORDERS to save the date..
ORDER SIZES (Bake Goods only)
PERSONAL & SMALL SIZE ORDERS
Personal or Small orders can be placed and picked up within the same week but not the same day. We will advise that you give us at least one (1) to three (3) business days to prepare and bake. You may also schedule a pickup date further out in advance if preferred. Assorted baked goods of this size average $50.00 or less. This size will feed an average of 15 people or less. All orders must be paid in full at the time of placing the order. NO REFUNDS ARE HONORED
MEDIUM SIZE ORDERS
We require that you place all orders at least seven (7) to fourteen (14) business days in advance to prepare and bake. Assorted baked goods of this size average $50.00-$75.00. Averaging around 15-30 people. All orders must be paid in full at the time of placing the order. All orders placed in advance for a pickup date of more than fourteen (14) business days is required to pay a Mandatory 25% non-refundable deposit. This will hold the order and time slot. This fee is paid at the time of placing the order. The remaining balance is due no later than five (5) Business days prior to the agreed date. If payment is not made by the agreed date, the order will be voided.
LARGE SIZE ORDERS
We require One (1) Month in advance or more. Assorted baked goods of this size average $75.00-$100.00 and can average fewer than 100 people. All Large orders submitted require a Mandatory 35% NON-Refundable Deposit. This will hold the order and time slot. This fee is paid at the time of placing the order. The remaining balance is due no later than five (5) Business days prior to the agreed date. If payment is not made by the agreed date, the order will be voided.
*Customers who submit an order for two (2) months or more in advance can request to make partial payments. The Invoice will need to be paid in full no later than 14 Business Days prior to the agreed date. If payment is not made in full by the agreed date, the order will be voided. All unused funds will not be refunded. A refund will only be honored if a written notice is handed in following the terms of conditions guideline or in the event an emergency arises.
**Please see Parties & Events Conditions for orders over a balance of $100.00
PARTIAL PAYMENT (Bake Goods only)
We understand it can get costly when planning for events. We will accommodate customers planning two (2) months or more in advance will have the option to split payments making up to four (4) small payments.
Two options you may have are:
Customers can make the deposit + partial payment of half down then the remaining balance will need to be paid in full no later than 14 business days prior to event.
Customers can make four (4) payments. 1st payment is the non- refundable deposit; the remaining balance will be stretched out in three (3) payments with the 3rd payment being made 14 business days prior to the event.
(THIS DOES NOT APPLY TO PERSONAL, SMALL AND LAST-MINUTE ORDERS)
It’s important to remember- We require 72 business hours’ notice for all changes. All orders will be given a date to cancel or make changes after submitting the order. No changes to size, flavor or decoration can be made after this time. We are happy to add small baked goods (cupcakes, cookies, etc.) to an order if you need to serve more guests. Most of our orders have a shelf life of three (3) to five (5) days. All Last-minute alterations or add-ons that require additional fees will need to be paid in full. NO Deposit, NO Refunds, NO Credits for this transaction
CANCELLATIONS (non-including parties and events).
We require written notice three (3) Business days’ prior to agreed date via email or handwritten. Emails can be sent to email@example.com. NO refunds will be honored if you cancel after the three (3) Business days’ deadline. All orders paid in full or partial payments made in advance can request a refund, yet refunds will be issued only for the unused funds. This is minus the non-refundable deposit and produce (food) purchases already made.
ONLY for Emergencies; at the discretion of the owner, it will be decided if a portion of the deposit or unused funds may be issued as a refund.
For date changes, we can transfer the non-refundable deposit to the new date along with unused funds applied as a credit. We will hold this date for a period of six (6) months from the date we are notified, unless alternative options are agreed upon by owner and customer.
PARTIES AND EVENTS CONDITIONS
Our primary focus is to make baked goods in amounts large enough for a Dessert Table, Candy Bar or Cupcakes and Cookies party. We're available for events, gatherings and children parties which include baby showers, birthdays, religion or social events for special interests such as school, sports and annual milestones. It's important to remember your child’s special day. We are dedicated to creating every event as if it were designed for our own children or family members. For more info, email us at
LBD cannot guarantee the decor, design, rentals or perishables to be exact
BOOK A DATE
We recommend at least Three (3) to Six (6) months or more in advance to book a date and consultation. Allow enough time to plan so we can have ample time to accommodate your order. Services we offer are Dessert Tables, Candy Bars and Cupcakes and Cookies party. For additional questions read the FAQ or you may contact us by phone or email.
Consultations are first arranged as an e-consult. Customer’s email their ideas and details for us to review to firstname.lastname@example.org. After reviewing, we will present ideas and/or alternatives that fit your theme and budget. We will reply by email or phone. We want to accomplish the goal of answering questions, talking about your plans and ideas and explaining the pros and cons. This is done with the hope all details are understood and finalized. Following your consultation, your quote is valid for one (1) month, should you decide to think about it before moving forward and paying the deposit. Once the customer is ready to start services we will schedule a sit-down meeting and discuss the budget, payment, taste test, any further questions and end with a signed contract. Paying your deposit will secure the date.
We offer taste tests services for baked goods to have at your sit-down consultation. The customer is limited to choose 2 selections that are on the menu. The selections should be from the package they have chosen. The selection is limited to a half dozen. There is a Mandatory $15.00 fee for baked goods and a $35.00 fee for cake samples. This fee will cover the ingredients and must be paid at the time of scheduling your consultation. Please make a secure decision, this is a NON-Refundable fee for service
We require at window frame of at least two (2) hours prior to the start time to set up the table/s. Ample time is necessary to lay out Linens, Décor, Baked goods and additional services.
DEPOSIT/DOWN PAYMENT -PACKAGES
We require a NON-Refundable Deposit of 20% paid up front for the agreed package to guarantee and lock in the date for services. This is paid at the time the contract is signed.
We require 50% of the balance to be paid before services can begin. This is not necessarily paid at the same time as the 20% deposit but remember to plan accordingly.
The total balance must be paid in full no later than 14 business days prior to the event date. If not paid by the agreed date the contract is voided
We provide a standard selection of buttercream, fondant and naked cakes. We do not specialize in custom cakes. All cakes are calculated by the number of servings sizes (celebration vs wedding).We have a set selection of tier combinations and prices for buttercream, fondant and naked cakes. Changes to the cake tiers and layers will accrue additional fees which will be added and change the set total.Cakes are sold separately or added to a package. For packages, we set aside the fee from the event service balance to guarantee payment. Cake orders can be sent to
Cakes are made with fillings of buttercream, purees, mousse and can include seasonal fresh fruit. When requesting fresh fruit, it is important to choose a fruit in season. Searching for fruit out of season delivers issues with the freshness and cost. There is an additional fee per tier for Fresh fruit on buttercream and fondant cakes. Naked cakes already include the fee for fruit and flowers. Please take into consideration of the weather when requesting certain frostings. See our menu for cakes flavors, buttercream for frosting and filling selections.
*We have a selection of standard cakes to choose.
The baker cannot guarantee the same cake is available all year*
Due to the Baker's schedule it is best to allow two (2) to six (6) months in advance for single and tiered cake or larger orders. If you request additional tiers and layers the baker has the right to require a non-refundable fee of 50% to be paid at the time of the new order. This is a separate payment from the original order.
A general time frame is as follows :
4,6,8 inch single tier cakes - 1-2 days in advance
9,10,12 inch single tier cakes - 3-5 days in advance
Multi tier cakes- 7-14 days in advance (with no orders pending)
*For Cakes - Request at least 2 month in advance
You may use an outside baker if you prefer. We request for an update notifying in writing with the name and phone number of the company This will help us stay in communicate with the baker for the customer. We will make necessary notes to the contract.
Along with Dessert Tables, we offer Candy Bars to create a fun and colorful attraction to your event. Our Candy selections are handpicked to guarantee availability and price. We try to offer a wide range of selections to choose from for all occasions.
CUPCAKE AND COOKIE PARTIES
Great for a play date, birthday parties and social events. We will offer a package with a set number of cupcakes and cookies with frosting and decorations. This package includes the table set up which is the cover, decor, plates, plastic ware, and floor covers. We can supply disposable aprons and bakers / chef hats for your little bakers. The customer will need to supply us with a set number of children who will be present. All orders are finalized with the customer's choice of flavors, colors and decors.
FLORAL ARRANGEMENTS (contracted vendor)
This service is a set number of arrangements included in the package of choice. Additional arrangements will accrue additional fees which will be added and alter the set package total. Depending on the package, we will set aside the fee from the event service balance to guarantee payment to the vendor. Email us at email@example.com.
Please include the best phone number where you can be reached. We will do our best to reply the same day but request a window of 24 hours or next business day to reply.
*When requesting a floral arrangement, make sure the flowers are in season. Send pictures of examples of floral arrangements or attach site of social media to view (e.g. Pinterest). It important to remember the florist cannot guarantee that all flowers are available due to location or seasons. The florist will try to provide a product to resemble as close as possible to what is requested. Reservations can be made as far as six (6) months in advance.
If a request is submitted for additional floral arrangements aside from the amount included in the package the florist has the right to require a 50% non-refundable paid up front at the time of placing the order.
Customers are encouraged to communicate by email or phone. We encourage to document all communications to eliminate misunderstanding. Email is best to express ideas and details by forwarding pictures and other attachments. We normally reply by email or phone within 24 hours. Here are the important emails to stay in touch with us.
General information or questions
Fernando Rostran (Spanish speaking)
Cancellations for services
Request a Consultations
Reschedule a date
Request services, info or questions
Question, orders or general info
Question, orders or general info
PARTY SUPPLIES AND RENTALS.
To help our customers with their budget we carry a small selection of supplies such as candy jars either in glass or plastic and small selection of linens. We include a selection of rentals per package. If additional rentals are needed, we will require a small deposit for the item. This will secure the use of the event. We can help secure rentals for customers for supplies we do not have in stock. Depending on the size of the rental we can deliver the item to the location. We can also deliver balloons for the tables décor if requested. These options should be decided at the consultation and surcharge fees will be added to your invoice.
BREAKAGE OR DAMAGES TO SUPPLIES AND RENTALS
Customers should report all breakages or damages found or created by the customer immediately. Breakages or damages to supplies provided by Lucia’s Baked Delights during the event that are fixable will result in a cost for repair. This fee is at the discretion of the owner. Breakages or Damages that are non-fixable will result in full replacement cost of the product.
PARTIAL PAYMENTS (Parties and Events)
We understand it can become expensive planning parties or an event. Customers planning two (2) months or more in advance will have the option to split payments allowing the minimum of four (4) small payments. Orders need to be paid in full no later than 14 business days prior to the agreed date. If full payment is not made by the agreed date, the services will be voided. NO Refunds or Credits will be applied.
Two options you may have are:
• Customers planning with a two (2) month time frame.
• Customers can make the 20% deposit + 50% down.
• The Remainder of the balance will need to be paid in full no later than 14 business days prior to event.
Customers planning more than three (3) months in advance can make four (4) payments.
• Customer's make the 1st payment which is the 20% non-refundable deposit; the remaining balance will be stretched out in three (3) payments.
The 2nd payment is the 50% down payment no later than two (2) weeks from the contract signed date.(Remember services will not begin until this is paid).
The 3rd payment made is half of the pending balance.
The 4th payment with the remaining balance paid in full no later than 14 business days prior to the event
RESCHEDULE FOR A FUTURE DATE
Customers’ who need to reschedule for a future date, will only be given a time frame of no more than 6 months in advance. You may apply the deposit and down payments along with additional payments to a future date.
The customer will need to remember to email to give written notice no later than 14 business days prior to the agreed date and along with update information with a date plus any changes to details.
*Things to remember:
- The customer is responsible to contact outside vendors and all agreements made with the vendors.
- Deposits /down payment can be held and transfer for same party only; Deposits are
non-refundable; unused funds can be held and applied to the new date.
- No Credit issued for payments made toward purchases made for the event.
- NO Refunds or credits are honored if the customer does not notify us in a timely
-Rentals included in package agreements and deposits made for additional selections will be
transferred over to the new date
CANCELLATION WITHOUT RESCHEDULING
Customers who need to cancel without rescheduling, will need to email a written notice to firstname.lastname@example.org. The same details listed above apply.
-The customer is responsible to contact outside vendors and all agreements made with the vendors.
- Deposits are non-refundable; unused funds can be refunded with proper written notification.
- No Credit issued for payments made toward purchases made for the event.
- Rentals included in package agreements will be voided and deposits made for additional selections refunded.
Customers who choose to reschedule for a date more than six (6) months in advance will need to cancel providing us written notice and re-contact us when it is closer to the new date.
We reserve the right to make changes to our prices as we see fit or needed. We review our prices and packages annually and adjust when the economy fluctuates. We may raise or lower are prices on our menu but will never alter or affect a locked in sell, contact or package with a paid deposit.
Lucia’s Baked Delights is happy to offer the payment option of Cash, Credit/Debit cards and Personal Checks. The deposit and down payment must be made in full by cash or credit/debit and the payment method has cleared from the bank or franchise, the client will be able to give a check post dated for a future date and/ or fill out a Credit Card authorization form to hold on file for the future payments. We will deposit checks unless the customer notifies our business within 72 business hours prior to the original date to deposit payment and will be presenting a different payment method.
We are happy to offer the option to pay with Cash and Personal Checks submitted in person.
Please make Checks payable to: Lucia's Baked Delights.
Credit and Debit cards can be used for payment. You are given the option to use a credit/ debit card or Paypal at checkout for online payments as well as offline manually input or swipe in person. Credit cards accepted are VISA, MasterCard, Discover, American Express.
We now accept Venmo and ZELLE as a payment method.
Quick links to open VENMO-
Customers who want to pay using venmo must notify first to inform method of payment . If the customer wishes to order online select the Manual Payment during the check out process. The payment will be added as a offline /manual transaction.
* Bank of America customers can use ZELLE.(use our phone number)
A refund will only be honored with the approval of the owner. Only with a written notice, for a cancellation turned in three (3) business days prior to the agreed date via email or handwritten. See the Cancellations Condition section above. Refunds will be returned in the same form they are received. Email for additional questions or concerns
Offer will only be honored on baked goods. Not allowed to use on table Packages. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Promotions and sales are subject to a limited time and /or year. Offer valid on items only. No rain checks issued. Promotions can not be used on other items not listed. No returns or credit/ refunds accepted. Do not honor credits toward purchase for another or future purchase.Other restrictions may apply. Cash Value 1/10¢.
Offer will only be honored on baked goods. Not allowed to use on table Packages. Sales tax, shipping & handling do not qualify for discount. Offers are not redeemable for cash or gift cards, nor is it valid toward previous purchases. Offer may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. Offer valid on items only. No rain checks issued. Other restrictions may apply. Cash Value 1/10¢.
GIFT CARDS / CERTIFICATE
Customer must present the gift card or certificate at the time of purchase to receive the dollar or discount amount off the orders total price.The GC/Certificate may not be redeemable for cash. Can not be combined with other GC/certificates, coupons, discounts, offers, or promotions. Not refundable or transferable. Void if altered, copied, transferred, auctioned or sold. Offer valid on items only. No rain checks issued. Other restrictions may apply. Cash Value 1/10¢.
It is understood by all persons the responsibility of the debt remains with the check-writer until the collection process is completed. Customers presenting a check payment and not considered paid until the check clears the bank or franchise.
Requirements for writing a check:
correct name as inputted at the branch the check was issued
Government ID/ Driver’s license number
current address and phone number
RETURNED CHECK CONDITIONS
Persons who submit checks for payment that are returned due to insufficient funds, stopped payments, inability to locate, etc. will be responsible for paying the full amount of the check that was returned as well as a MANDATORY $35.00 returned check fee,
We will allow one (1) additional attempt and ONLY acceptable forms of payments for returned check/s are cash, cashier’s check or Credit/Debit card. We accept VISA, MasterCard and AMEX, we will also allow PayPal. Payment MUST be received within Ten (10) business days of being notified of a returned check or the contract and services will be voided.
DECLINED CREDIT/DEBIT CARDS CONDITIONS
Persons who submit Credit cards or Debit cards for payment that are declined will be responsible to contact the bank or franchise to ask what issues occurred for the declined transaction. We will allow one (1) additional attempt of payment. You may use another Credit / Debit card or form of payment such as cash, cashier's check, or personal check.
THANK YOU FOR YOUR TIME
Lucia’s Baked Delights will like to thank you for your patience as you took time to read through the policy/terms and conditions. All Associates appreciates your business and customer satisfaction is very important to us. Please keep us included with all changes made on your side and/or changes that need to be adjusted on our side. We understand your time is sensitive and equally important. We hope this policy has answered questions or has given a better understanding to your thoughts. We look forward to having you as a
ANNAMARIA K. ROSTRAN, FOUNDER/OWNER
©2019 Lucia's Baked Delights
*We reserve the right to revise or make changes to the Terms and Condition when and as needed.